ServiceNow

Create, read, update, and delete ServiceNow records

Usage Instructions

Integrate ServiceNow into your workflow. Create, read, update, and delete records in any ServiceNow table including incidents, tasks, change requests, users, and more.

Tools

`servicenow_create_record`

Create a new record in a ServiceNow table

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	ServiceNow instance URL (e.g., https://instance.service-now.com\)
`username`	string	Yes	ServiceNow username
`password`	string	Yes	ServiceNow password
`tableName`	string	Yes	Table name (e.g., incident, task, sys_user)
`fields`	json	Yes	Fields to set on the record (JSON object)

Output

Parameter	Type	Description
`record`	json	Created ServiceNow record with sys_id and other fields
`metadata`	json	Operation metadata

`servicenow_read_record`

Read records from a ServiceNow table

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	ServiceNow instance URL (e.g., https://instance.service-now.com\)
`username`	string	Yes	ServiceNow username
`password`	string	Yes	ServiceNow password
`tableName`	string	Yes	Table name
`sysId`	string	No	Specific record sys_id
`number`	string	No	Record number (e.g., INC0010001)
`query`	string	No	Encoded query string (e.g., "active=true^priority=1")
`limit`	number	No	Maximum number of records to return
`fields`	string	No	Comma-separated list of fields to return

Output

Parameter	Type	Description
`records`	array	Array of ServiceNow records
`metadata`	json	Operation metadata

`servicenow_update_record`

Update an existing record in a ServiceNow table

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	ServiceNow instance URL (e.g., https://instance.service-now.com\)
`username`	string	Yes	ServiceNow username
`password`	string	Yes	ServiceNow password
`tableName`	string	Yes	Table name
`sysId`	string	Yes	Record sys_id to update
`fields`	json	Yes	Fields to update (JSON object)

Output

Parameter	Type	Description
`record`	json	Updated ServiceNow record
`metadata`	json	Operation metadata

`servicenow_delete_record`

Delete a record from a ServiceNow table

Input

Parameter	Type	Required	Description
`instanceUrl`	string	Yes	ServiceNow instance URL (e.g., https://instance.service-now.com\)
`username`	string	Yes	ServiceNow username
`password`	string	Yes	ServiceNow password
`tableName`	string	Yes	Table name
`sysId`	string	Yes	Record sys_id to delete

Output

Parameter	Type	Description
`success`	boolean	Whether the deletion was successful
`metadata`	json	Operation metadata

Notes

Category: tools
Type: servicenow

ServiceNow

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